How operator levels work
A level tells an owner how much of an operator's record we have checked ourselves.
Every operator joins at Starter. That is not a mark against anyone. Many of the hungriest, most careful people are new to bidding, and owners can choose to welcome them.
Levels go up as we check facts. We look at five things:
| Fact | What we ask |
|---|---|
| Years running stores | How many years have you run quick-service or franchise stores? |
| Stores run so far | How many stores have you run in all? |
| Best store's sales vs. its area average | Your best store's sales as a percent of the area average (150 means one and a half times). |
| Crew turnover at your best store | How much of the crew leaves in a year at your best store, as a percent? |
| Brand audit score (average) | The average score on the brand's own store evaluations. |
Each checked fact earns up to three points. Facts we have not checked earn nothing, however good they sound. The total sets the level:
- Starter: no checked points yet. New, or nothing checked yet. Often the hungriest.
- Operator: 1 to 4 points. Some checked experience running stores.
- Pro: 5 to 9 points. A proven record we have checked.
- Elite: 10 or more points. A top record in several areas, all checked.
Owners choose the lowest level they will accept. A newer operator who delivers moves up, and can ask for a better split on the next offer.
The names and point cutoffs are ours and may change as we learn.